Voice agents on real telephony, answering under a second
A voice agent is judged in the first second. We build agents that pick up immediately, hold a natural interruption-tolerant conversation on real phone infrastructure, and hand to a person the moment that is the right call.
- <1s
- To first word on an inbound call
- 1,000+
- Concurrent conversations
- 60–80%
- Of Tier-1 calls resolved without a human
Where the time goes
What the day costs you now
- 01
Missed calls
Every unanswered call at 7pm is a customer who phones a competitor at 7:02.
- 02
Hold times
The queue that exists because staffing for peak is not affordable, and callers who abandon rather than wait.
- 03
IVR mazes
Press one, press four, press two, and then explain the whole thing again to the person who finally answers.
- 04
After-hours and overflow
Nights, weekends and unexpected spikes covered by voicemail, which is to say not covered.
What we build
Four systems, in production in four to six weeks.
Inbound reception and qualification
Every call answered on the first ring, the caller identified against your systems, qualified, and booked or routed without a hold queue.
Outbound follow-up
Reminders, confirmations and follow-ups placed at the right moment, with the outcome written back to the record.
Real telephony integration
SIP trunking, Twilio and your existing numbers, with call recording, consent capture and PCI-safe redaction built in.
Warm transfer to humans
When escalation is right, the agent hands over with a spoken summary and the full transcript already on the human's screen.
Controls
What it ships under in voice ai
- Consent capture and call recording policy
- PCI-safe redaction
- SIP, Twilio and existing numbers
- Regional call routing
Tell us what the work looks like today.
Thirty minutes with the people who would build it. You leave with a scored readiness readout, the two workflows with the fastest payback in voice ai, and a fixed quote.